Outsourcing your senior living community’s tech support needs to a managed IT services provider can be worrisome. There’s an awful lot riding on that one choice and it’s a decision that can keep you up and night. So how do you make sure you’re making the best choice for your organization…and get a better night’s sleep?
Here are 7 key questions to ask when looking for the ideal IT partner:
Are they fanatical about customer support? You need a company that loves their customers…so much so that they are willing to go above and beyond to meet their needs.
Are they willing to meet you where you are? Find a company that’s not looking for you to assimilate to their business but rather a partner that will optimize what you’ve got.
Do they have extensive experience in the senior care industry? You need a partner that understands the unique needs of your industry-from business applications to enterprise systems and back-office operational support.
Will they actively manage their relationship with you? Find a team that is collaborative—consistently willing to adapt and respond, improving your tech experience.
Do they take their own security seriously? You need confidence in knowing your network, email, files, and records are secured in good hands with a tech partner focused on proactive protocols.
Do they have a strong and diverse team of professionals? It’s important to have a partner with the know-how to not only meet your needs today, but also collaborate with you on a roadmap for the future.
Do they have a track record of delighting their customers? Be sure you have a partner you know will be relentless in their pursuit of resolutions whenever and wherever they’re needed.
In today’s increasingly challenging environment, good is no longer good enough. You need a sensational IT support provider who knows what you need, knows how to give you what you need, and knows how to guide you as those needs evolve. Download this detailed guide to choosing a sensational IT partner today.